Riders Guide / FAQ

It’s easy to ride the bus!

You should arrive at the bus stop five minutes before the scheduled arrival. Buses may run a couple minutes behind schedule due to traffic fluctuations. Be sure to check the destination sign on the front of the bus, have your exact fare (or suggested donation) ready, and remember that drivers cannot make change. Then hop on and enjoy the ride!

Fares and suggested fare donations

Please note fare and donation information for each route.

Wave-down the bus

If you wave the bus down anywhere along a street that a bus is traveling, the bus will stop along the route as long as it is safe to pull over. The driver will not stop near corners, on steep hills, or other hazardous areas.

Right of refusal

Although we do not discriminate against any person, we reserve the right to refuse transportation to any person under the influence of intoxicating substances, or to any person whose conduct is such, or likely to be such, as to make them objectionable to others. Passengers not wearing shirts or footwear will be denied transportation.

Transfers

If you need to take a second bus to get to your destination, you will need to request a transfer to the next bus as you exit the first bus. This way, you only need to pay once to get to your destination. Transfer locations are shown on the system map — indicated with a circular “T” icon.

Bikes on the bus

Bike racks are available on some buses. There is no extra charge for using the bike rack, but you must load and unload your own bike.

Other stops

To schedule a stop that is not listed on any schedule, please call the transit agency in your area (listed below) or ask your bus driver. You can also ask your driver to let you disembark anywhere along the street he is driving.

Holidays

We do not provide bus service on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Pets

No pets are allowed on the bus, with the exceptions of service animals or pets in pet carriers going to the veterinarian.

Lost and Found

If you have lost an item on the bus, please contact The Current at 802-460-RIDE. The Current is not responsible for items left on the bus.

ADA Accommodations

ADA. The Current will make reasonable accommodations for any disabled person as prescribed by the Americans with Disabilities Act of 1990.  Link to The FTA ADA Site –

Drivers. Our professionally trained drivers are pleased to assist wheelchair riders on and off the bus via our wheelchair lifts. See The Current’s Riders’ Guide for a full description of additional assisted services.

Deviated Routes. If you need a driver to pick you up or drop you off within 3/4 mile of a route, please request that service by calling us at least a day in advance between 7:45am and 4:30pm, at 802-460-1195 or 1-888-869-6287 to request a deviation for the next day. On deviated routes, the schedule times are approximate. (This does not apply to commuter routes.)

Hearing Challenged Riders. If you have challenges with your hearing, please call Relay Vermont at 711.

Alternative Formats. Please contact us to request alternative formats.

Title VI of the Civil Rights Act

The Current operates its programs and services without regard to race, color and national origin as stipulated in Title VI of the Civil Rights Act of 1964.  If you feel you have been discriminated against based on your race, color, or national origin, you may file a complaint with the Vermont Agency of Transportation, Office of Civil Rights by calling 802-828-6651 and stating that you would like to make a Title VI complaint.  If you would like more information about your Title VI rights, you may call the Vermont Agency of Transportation, Office of Civil Rights and request it be provided to you.

Non-Discrimination Policy

Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation. (9 V.S.A. § 4502 (a))

If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 1-800-416-2010 or by e-mail at human.rights@state.vt.us.