Riders Guide / FAQ

It’s easy to ride the bus!

You should be at the bus stop five minutes before the bus’s scheduled arrival tine. Buses may run late due to traffic or weather conditions. Be sure to check the destination sign on the front of the bus, have your exact fare ready if you are riding the Brattleboro ($1 fare) or the 71-74 routes ($2 fare), and remember that drivers cannot make change. Then hop on and enjoy the ride!

ADA Accommodations

See ADA Services.

Bikes on the bus

See Bike and Ride.

Drivers

Our professionally trained drivers are pleased to assist wheelchair riders on and off the bus via our wheelchair lifts.

Elderly or Disabled Service

The Current serves seniors (aged 60 and over) and people of any age with an ADA-defined disability with free door to door transportation to adult day care, meal sites, medical appointments, and shopping. Some trips are scheduled destinations on set days of the week, while some trips can be tailored for individual needs. Some restrictions will apply, and advance reservations are required. Call The Current at 1-888-869-6287 or 802-460-1195 at least two business days in advance (excluding weekends and holidays) 7:45 am-4:30 pm.

Fares and suggested fare donations

Only the Brattleboro routes ($1 fare) and the 71-74 routes ($2 fare) have fares. All other routes are fare-free.

Hearing Challenged Riders

If you have challenges with your hearing, please call Relay Vermont at 711.

Holidays

We do not provide bus service on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Lost and Found

If you have lost an item on the bus, please contact The Current at 802-460-RIDE. The Current is not responsible for items left on the bus.

Non-Discrimination Policy

Public accommodations states an owner or operator of a place of public accommodation or an agent or employee of such owner or operator shall not, because of the race, creed, color, national origin, marital status, sex, sexual orientation, or gender identity of any person, refuse, withhold from, or deny to that person any of the accommodations, advantages, facilities, and privileges of the place of public accommodation. (9 V.S.A. § 4502 (a))

If you feel you have been discriminated against, you may file a complaint with Vermont Human Rights Commission by calling 1-800-416-2010 or by e-mail at human.rights@vermont.gov.

Other stops

To schedule a stop that is not listed on any schedule, please call us or ask your bus driver. You can also ask your driver to let you disembark anywhere along the street he is driving.

Pets

No pets are allowed on the bus, with the exceptions of service animals or pets in pet carriers going to the veterinarian.

Right of refusal

Although we do not discriminate against any person, we reserve the right to refuse transportation to any person under the influence of intoxicating substances, or to any person whose conduct is such, or likely to be such, as to make them objectionable to others. Passengers not wearing shirts or footwear will be denied transportation.

Title VI of the Civil Rights Act

The Current operates its programs and services without regard to race, color and national origin as stipulated in Title VI of the Civil Rights Act of 1964.  If you feel you have been discriminated against based on your race, color, or national origin, you may file a complaint with the Vermont Agency of Transportation, Office of Civil Rights by calling 802-828-5858 and stating that you would like to make a Title VI complaint. If you would like more information about your Title VI rights, you may call the Vermont Agency of Transportation, Office of Civil Rights and request it be provided to you or you may view their website at: http://vtrans.vermont.gov/civil-rights/compliance/titlevi

Click here for the Title VI Complaint Form.

Transfers

If you need to take a second Brattleboro bus to get to your destination, request a transfer to the next bus as you exit the first bus. This way, you only need to pay once to get to your destination.

Volunteer Drivers

The Current is always looking for volunteers using their own car to transport seniors or people with disabilities to the doctor’s office, pharmacy, shopping, or meal sites. The Current pays for the volunteer’s mileage, and supplemental insurance is provided during the trip. Call The Current for details.

Wave-down the bus

If you wave the bus down anywhere along a street that a bus is traveling, the bus will stop along the route as long as it is safe to pull over. The driver will not stop near corners, on steep hills, or other hazardous areas.